Our system is automatically mapping the categories between your eBay store and Amazon store.
Sometimes our system algorithm is not 100% correct. So we suggest for you to map or change your items category.
There are 2 ways to correct the category.
- You can map/correct your categories on Inventory --> Categories. Once you change/set the category don't forget to click "Save&Sync".
Please see attached picture for your reference.
2. You can also correct it by just clicking the category on the left row,
This is really important because if the items category is incorrect, it won't be exported on Amazon.
If the items already exported to the wrong category
Once you map/change the categories, you need to delete and re-export the items that failed to export. For those items that you didn't exported yet no need to delete and re-export.
To delete and re-export please see attached picture for reference.
Let us know if you have questions.